www.britannia.co.uk Forget Log on Information

There is an automated process the you can follow if you can't remember one of the parts of your log on information - either your User ID, Password or memorable information. Go www.britannia.co.uk

Forgotten User ID

If you can't remember your User ID, click on 'Forgotten User ID?' button. You'll be taken to another screen where you enter three characters from your Password, your account number, and answer a memorable question. So long as you answer correctly, your User ID will be emailed to your registered email address again, within 24 hours.

Forgotten Password

If you have forgotten your Password, click on 'Forgotten Password?' On the log on screen. You'll be asked to enter your User ID and answer a memorable question. So long as the correct information is given, you'll be sent a new Password through the post, which will arrive in around 3-4 working days.

Forgotten Memorable Information

Once you've successfully entered your User ID and Password and proceeded to the second screen, if you can't recall the answer to the memorable question, you can follow the two-stage alternative route to log on by clicking the 'Forgotten Memorable Information?' button.

This process involves us sending a unique code to your registered email address, which you can use once to log in with.

Stage 1

Click on the 'Request Access Code' button, then check your emails. In most cases the access code email will arrive instantly, but at busy periods it could take up to 24 hours to be delivered. Make a note of the code. Please be aware that the code is case sensitive, and should be copied exactly as it appears in the email.

Stage 2

You'll need to enter the access code into the same screen that you requested the code from. If you've closed Online Servicing since requesting the code, log on with your User ID and Password and click the 'Forgotten Memorable Information?' button on the second screen again to return to access code screen. Click on the 'Send Access Code' button. This will log you in to Online Servicing.

Once you've logged in you should set new memorable information, as the access code that you have used will no longer be valid. The change memorable information screen is accessed from the drop-down list on the Accounts Summary screen (the first screen you see when you log in).

Forgotten all log on information

If you have forgotten all of your log on information, we'll need to speak to you, to help you get new log on details.

You can call us on the dedicated DirectSaver phone number, 0845 121 7905.
(Lines open 8am to 8pm Monday to Friday and 9am to 12noon Saturday. Calls may be recorded and/or monitored.)